Privacy Policy

Effective Date: 01.06.2025
Last Updated: 01.06.2025

YallaCallsAI ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your information when you use our Voice Call AI Agent platform, websites, and related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect personal information when you:

• Create an account

• Use our platform

• Subscribe to a service

• Contact us for support

This may include:

• Full name

• Email address

• Phone number

• Company details

• Payment information

• Login credentials

b. Voice Call Data

If you use our AI calling features, we may collect:

• Voice recordings

• Transcripts

• Call duration and metadata

• Custom scripts and dialogues

You are responsible for obtaining consent from your contacts or call recipients, as required by applicable law.

c. Technical and Usage Data

We automatically collect data such as:

• IP address

• Device and browser type

• Pages visited and interactions

• Session logs and performance metrics

2. How We Use Your Information

We use the data we collect to:

• Deliver, operate, and improve our Services

• Authenticate and manage user accounts

• Analyze system performance and troubleshoot issues

• Communicate updates, alerts, and promotional content

• Prevent fraud and ensure security

• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. We may share it with:

• Trusted service providers (hosting, payment processors, communication APIs)

• Legal authorities if required by law or court order

• Third parties with your explicit consent

• Entities involved in a business transfer (e.g., merger or acquisition)

4. Data Retention

We retain data as long as necessary to:

• Provide and support our services

• Meet legal or compliance requirements

• Resolve disputes or enforce agreements

You may request deletion of your data anytime (see Section 7).

5. Security Measures

YallaCallsAI employs industry-standard security measures including:

• SSL/TLS encryption

• Secure cloud infrastructure

• Access controls

• Activity monitoring and logging

Despite our efforts, no system can guarantee absolute security.

6. International Data Transfers

If you're accessing our platform outside the UK, your data may be processed in other countries. We take steps to ensure cross-border data protection, such as implementing data protection agreements or clauses.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data

• Object to or restrict processing

• Request data portability

• Withdraw consent for marketing or other processing

To exercise your rights, please email info@yallacalls.com.

8. Children’s Privacy

Our Services are not intended for users under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

9. Third-Party Services

We may link to or integrate third-party platforms. Your interactions with those platforms are governed by their privacy policies, not ours.

10. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on www.yallacallsai.com with a new effective date. Continued use of the Services after changes means you accept the updated policy.

11. Contact Us

For questions about this policy or your data, contact us at:
📧 info@yallacalls.com
📞 +44 7830 673730
🌐 www.yallacallsai.com